Terms and Conditions

Our terms, conditions and returns policy

Liability to You

Hello Daisy’s total liability for any claim arising out of any order placed by way of the Website, whatever the nature of the claim, shall not exceed the price of the Product(s) supplied by us to the Customer plus any postage charges incurred, but this limitation of liability does not apply to the extent it is illegal, or it is contrary to a provision in any statute, for us to exclude our liability in whole or in part. Hello Daisy cannot accept any liability for a failure to comply with specific instructions on the Website or in any brochure issued Hello Daisy (“Brochure”). Customers’ statutory rights are not affected by this statement. 

We are not responsible to a Customer for indirect losses which happen as a side effect of the main loss or damage (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.


Ordering through the Website

By placing an order through the Website, you warrant and represent to us that you are legally capable of entering into a binding contract on behalf of the person placing the order and, if you are an individual placing the order yourself, you are at least 18 years old.


Trade Descriptions Act

We make every effort to ensure that our goods are portrayed accurately on the Website but some variations in colour may occur. Many of our goods are of natural fibres and so some small distinctions in colour and/or pattern may occur. All measurements are approximate, and we cannot be held responsible for variations in colour dependent on the calibration and setting of your computer screen.



We are super proud of our goodies so we don’t anticipate any returns and we don’t expect anyone to have buyer’s remorse when owning any of the Hello Daisy products. However, if your item is un-used, in the same condition and packaging that you received it in and you have a problem with it please let us know and we can talk about returns as we think the Consumer Protection Act is great. Please let us have a quick squizz at the invoice and proof of payment though.


There are certain situations where refunds will not be granted

  • Bags with obvious signs of use especially when taken out the pouch to full size
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 28 days after delivery
  • If the product was not purchased from Hello Daisy



Once you return your item, we will check it out and let you know that we have received and checked the item. Then we will let you know if your refund will be done – depending on the condition of then item, as mentioned above. We will let you know once your money has been refunded.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mandy@hellodaisy.co.za


Sale items

Only regular priced items may be refunded. Sorry, unfortunately sale items cannot be refunded.



We only replace items if they are defective or damaged but not if we didn’t damage them. If you need to exchange it for the same item, send us an email at mandy@hellodaisy.co.za to sort you out.



If you wish to cancel your order, please call us on 0781416191 or contact us as soon as possible. Where we receive notification of a cancellation before we have despatched your goods to you; we will give you a full refund of the amount paid or an exchange product as required. In the event that the product has already been despatched, this will be treated as a return item.



We make every effort at Hello Daisy to ensure your purchase gets to you quickly, safely and in the most cost-effective way.

If your gift is to be delivered straight to the recipient, please advise of the recipient name and delivery address at the checkout ensuring that all details are correct. If you’ve entered a different delivery address to the billing address, all prices will automatically be omitted from the despatch note assuming it is gift appropriate. If you would still like an invoice, please contact us directly to arrange this.


All of our gifts are sent out by either Fastway or Aramex Door to Door

Estimated delivery time

Main Centres

Gauteng – 1-2 days

CT/PE/George – 2-3 days


Local delivery

Durban – next day delivery


Outlying areas (that do not fall under Main Centres) – 3-4 days



To return your product, you should courier or register mail address: 3 Eden Villa, 93 Blair Atholl Road, Westville, 3610, South Africa.

 You will need to pay for your own postage, courier or petrol to get the product back to us.

 If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.